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Privacy Policy

Lumeio Pty Ltd (“Lumeio”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website and recruitment intelligence platform (the “Platform”).

Last updated: 01 Dec 2025

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to https://lumeio.com.au
  • Employers and recruiters using the Platform
  • Job candidates whose data is processed through the Platform

By using Lumeio, you acknowledge and agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information, including but not limited to:

  • Name, email address, phone number
  • Resume / CV information (education, work history, skills)
  • Application and interview responses
  • Video interview recordings (audio and visual)
  • Communications with Lumeio
2.2 Information Collected Automatically

When you access our website or Platform, we may collect:

  • IP address and device information
  • Browser type and usage data
  • Cookies and analytics data
2.3 Information Collected from Employers

Employers using Lumeio may upload candidate information to the Platform.
In these cases, Lumeio acts as a data processor, and the employer acts as the data controller.

3. How We Use Personal Information

We use personal information for the following purposes:

  • To provide recruitment intelligence and candidate insights
  • To analyze resumes and interview responses using AI models
  • To conduct and process video interviews
  • To enable human-in-the-loop review, where trained reviewers validate or interpret AI outputs
  • To improve platform performance, accuracy, and fairness
  • To ensure security, compliance, and fraud prevention
  • To comply with legal obligations

4. AI Processing & Human-in-the-Loop

Lumeio uses artificial intelligence to assist recruitment decision-making.

Important safeguards:

  • AI does not make final hiring decisions
  • Human reviewers may review, validate, or override AI outputs
  • AI insights are provided as decision support, not automated decisions

We design our systems to ensure transparency, fairness, and accountability.

5. Video Interviews & Recordings

Where video interviews are conducted:

  • Recordings may include audio, video, and transcripts
  • Recordings are used for assessment, review, and quality assurance
  • Access is restricted to authorized users only

By participating in a video interview, candidates consent to recording and processing in accordance with this policy.

6. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under the following lawful bases:

  • Consent
  • Performance of a contract
  • Legitimate business interests
  • Legal obligations

7. Data Sharing & Disclosure

We may share personal information with:

  • Employers using the Platform
  • Authorized service providers (cloud hosting, analytics, support)
  • Legal or regulatory authorities where required by law

We do not sell personal data.

8. International Data Transfers

Personal information may be processed or stored outside your country of residence.
We take reasonable steps to ensure appropriate safeguards are in place for international transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and contractual obligations

Retention periods may vary depending on employer requirements and applicable laws.

10. Security Measures

We implement industry-standard security controls including:

  • Encryption at rest and in transit
  • Role-based access control
  • Audit logs and monitoring
  • Secure cloud infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent
  • Object to certain processing
  • Request data portability

Requests can be made by contacting us using the details below.

12. Cookies & Analytics

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze website usage
  • Support platform functionality

You can control cookies through your browser settings.

13. Children’s Privacy

Lumeio is not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.

14. Limitation of Liability

Lumeio provides recruitment intelligence insights as decision-support tools only.
Final hiring decisions are the responsibility of employers.

To the maximum extent permitted by law, Lumeio is not liable for hiring outcomes, employment decisions, or actions taken based on Platform insights.

15. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.