Terms & Conditions

This website is operated by Lumeio Pty Ltd (76690415395) (“Lumeio”, “we”, “us”, “our”). By accessing lumeio.com.au or submitting an enquiry through it, you agree to these terms. If you do not agree with them, please do not use the site.

We may update these terms. The version published on this page at the time you use the site is the version that applies, and the “last updated” date above tells you when it changed.

The Site describes what Lumeio does and the sectors we work in. Everything on it is general information about our services.

Nothing on the Site is legal, regulatory, environmental, engineering or compliance advice, and it must not be relied on as a substitute for advice about your own circumstances. Our pages discuss obligations such as EPA record keeping and building surveyor certification because they are the problems our software addresses, not because we are advising you on how to meet them. You remain responsible for your own regulatory obligations.

Using the Site, reading our material or sending an enquiry does not create a client relationship, a retainer or any obligation for us to perform work.

When you submit the contact form, you are asking us to consider whether your problem is a fit for what we do. We aim to respond within two business days.

We may decline any enquiry, and we are not obliged to give a reason.

Work only begins when both of us have agreed written engagement terms setting out scope, deliverables, fees and timing. Engagements start with a fixed-price discovery phase, so the scope and cost of any further work is clear before you commit to a larger build. Where those engagement terms and this page conflict, the engagement terms prevail.

You agree to use the Site only for lawful purposes, and you agree not to:

• submit false, misleading or impersonating information through any form;
• attempt to gain unauthorised access to the Site, its server or any connected system;
• interfere with the Site’s operation, including by introducing malicious code;
• use automated tools to scrape, harvest or copy the Site at a volume that burdens the service;
• reproduce or republish the Content for commercial purposes without our written permission.

Information you send us must be information you are entitled to send. If your enquiry describes a compliance problem, do not include confidential client records, personal information about third parties or regulated documents in the form. Tell us the shape of the problem, and we will arrange a secure channel if the discussion progresses.

The Content on this Site, including the Lumeio name, wordmark, page copy, design system and underlying code, is owned by us or used under licence, and is protected by Australian and international copyright law.

You may view the Content and share links to it. You may not copy, adapt, republish or use the Content to train, fine-tune or benchmark a machine learning system without our prior written permission.

Ownership of anything produced during a paid Engagement is dealt with in the terms of that Engagement, not here.

The Site links to third-party material, including Australian government and regulator sources. Those links are provided because the material is relevant. We do not control those sites, we are not responsible for their content or availability, and a link is not an endorsement.

The Site also relies on third-party infrastructure to operate, including our hosting provider and analytics. How those services handle information is described in our Privacy Policy.

We do not warrant that the Site will be available without interruption or free of errors. We may change, suspend or withdraw any part of the Site, or the whole of it, at any time and without notice.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where doing so would be unlawful. The ACCC is clear that the basic rights covered by consumer guarantees cannot be taken away by anything a business says or does.

Read the two clauses below subject to this one.

To the extent permitted by law, the Site and its Content are provided “as is”. We do not warrant that the Content is accurate, complete or current, and regulatory requirements referred to on the Site change over time.

To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the Site or its Content, including indirect or consequential loss, loss of profit, loss of data or business interruption.

Where liability cannot lawfully be excluded, our liability is limited, at our option, to resupplying the relevant service or paying the cost of having it resupplied.

You indemnify us against any claim, loss or cost we incur arising from your breach of these terms or your unlawful use of the Site, except to the extent it was caused by our own negligence or breach.

How we handle personal information collected through the Site is set out in our Privacy Policy, which forms part of these terms.

These terms are governed by the laws of VIC, Australia. You and we submit to the non-exclusive jurisdiction of the courts of VIC and the courts competent to hear appeals from them.